Internal Digital Communications

How Can Communication and Human Resources Collaborate?

With the speed of technological change ever increasing, we need to use the experience and talent of different departments and functions, and combine methods to meet overlapping goals. With several functions involved in meeting similar goals, integration is even more important than ever. Effective communication and collaboration helps companies attract prospective hires, establish numbers-driven performance reviews, give employees a sense of how they can grow their careers, and so on. And, rapid advances in the way people engage with one another has shed new light on the subject. Today's employee is one of a connected, social world. The ease by which staff can now connect with one another via social-networking tools like Twitter and Facebook has brought similar expectations to the tools they use in the workplace.

Imagine, for instance, a staff trainer. A trainer should be able to view and manage his upcoming training sessions and then, with a few clicks, send out an email reminder to students that a class is on the horizon. While these students will, no doubt, receive the email reminder they should also, in this new socially connected business, be able to view the course and their classmates on a self-service web portal that draws on the data from the HR system. This, of course, is only an etching of how this new world of HR might look.

Another example might include an HR generalist using the system to push out upcoming event information or changes to healthcare coverage to a web portal and then alerting staff to the changes via a mass email or other messaging option. Or picture a hiring manager drawing on an employee’s performance information from the underlying ERP system as she follows up on an email from an employee concerned about a salary action. From that initial email, the hiring manager would be able to call that employee directly over VoIP or simply send them an instant message or email—whatever they deem most appropriate for the situation.

The role of internal communication is to facilitate everyone, from employees to CEOs, in better comprehending the organization’s goals, processes and challenges, but also to train different departments, including human resources, in how to communicate the right message, and make sure that technology is used to widen the reach to all employees. Today’s technology also requires a different approach to inform the employee, as different devices and different generations mix with diverse demands for frequency and content.

Every company has its own terminology, jargon and never-ending supply of acronyms. To a long term employee this insider information may seem obvious and a shared understanding with their coworkers is probably taken for granted. However, for new employees, learning the internal company dialogue can prove a significant hurdle in the way of actually getting down to the business of doing their job.

Make it easy for your new recruits by including company buzzwords and protocols as part of their introductory training. Include a glossary of terms for easy reference.

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