How to deal with the human factor in a logistics system?

Task automation, management systems, smarter machines and state-of-the-art technology. These are just a few examples of the incredible technological advances that the logistics system has been going through in recent years.

All this happens in search of less costs, more productivity and greater satisfaction on the part of the final customer. But one can not disregard the fact that the human factor plays an important role still being quite necessary in the construction of the results and in order to achieve the best positioning of the business in several senses.

Thinking about this, this post clarifies what is the influence of this factor and how to deal with it within a logistics system. Check out!

What is the human factor in the logistics system?
Although technology is increasingly present in logistics, human resources have several tasks under their responsibility within a logistics environment.

It is imperative, for example, to have people who know how to deal with unforeseen events. Likewise, it is necessary to count on those who do tasks that can not be automated or that do not generate gains that justify automated solutions. The driver, for example, can not be replaced, at least for the time being, within the transport logistics stage.

All this activity has to do with the human factor in the logistics system. It needs to be considered as relevant as the other elements, so that it is possible for the business to achieve the efficiency, cost reduction and quality effects it desires.

What is the role of this factor in logistics?
No matter how relevant the structure of technology is in a business's logistics system, replacing people is not always possible. Despite the opportunities offered by automation and mechanization solutions, human work, manual operations, and strategic support based on models engineered by human resources of excellence take the lead in many industries.

It is an indispensable element for success in several segments, and having the right people creates highly relevant support for the humanization and the highest level of team engagement.


Although some managers think that the expansion of the utilization of the machines, with the subsequent reduction of the human resources, optimizes the processes and reduces costs, the analytical panorama, in this way, is simple and incomplete.

People are highly important to achieving operational excellence. Leaders' decisions and behavior influence employee behaviors, which are critical in achieving high performance in the organization. The proper know-how of a very well-trained and competent team speeds up - and ensures - better decision-making, observations and market tactics.


In the current scenario, where many consumers are less loyal to brands and more likely to know and experience new relationships in the market, it is necessary for the logistics manager or operator to focus their efforts on the degree of trust that is passed on to companies.

In addition to the agility and the more competitive costs, as well as the security and technology used in operations, trust in the provision of logistics services is indicated as a highly relevant criterion when doing business with a logistics operator. And the human factor gains a huge proportion also in this area.


People also affect the success of the company that operates logistics on another level: in service and in establishing stronger relationships with the contractor.

The quality of the logistics service itself depends on the good merger between the technology employed and the technical-operational capacity of the human resources. But when the team works with passion and integrity, the collaborative pattern will be guarded in sequence. And the customer approach will be high-level from the first contact.

This will decrease (or repel) the times of poor service, the delay in complex case resolutions, errors, or referrals. Although technology is advancing at an ever faster rate, the human factor remains the glue that keeps the organization cohesive and well integrated.

How to deal with this element within the business?
At the same time, incorrect management of human resources can lead to loss of productivity or capacity of the logistics system. More human performance can mean increasing errors and rework, thereby reducing productivity and making processes more difficult than they should.

In this sense, it is fundamental to know how to deal with and how to manage these elements, allowing maximum utilization. Some tips that can be applied include:


To make a more complete and positive management of human resources in the logistics chain, it is especially important to have engaging leadership. It is through the leader that inspires and involves that each one is able to offer the best of himself to improve all the results obtained.

A professional who acts in inventory management, for example, will offer more positive effects if he can understand the importance of his function for the good performance of others. It is the role of leadership to unite these links and ensure that everyone acts in an aligned way.


Since productivity is one of the great justifications for the adoption of technology, motivation should not be left out of this whole administration. This is because employees who are motivated and satisfied usually have a more noticeable income.

Therefore, it is highly recommended that the actions seek to challenge the employees and that are also directed to offer quality of life and satisfaction in the execution of tasks.


Offering more technical knowledge and preparation is crucial for both performance and motivation. By offering training and qualification, it is possible to win employees better prepared to perform different logistical tasks necessary for the success of the business.

This ends up bringing benefits to everyone involved in order to maximize potential and ensure much more advantageous action for all parties involved. And it keeps all the people updated, so as to ensure that its performance is always efficient and compatible with the new configurations and conditions of the market.


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