Ai Will Change How We Work
- Jul 05, 2017
As the future of the workplace draws near, so do the changes that come with it. Trends and accepted practices of the past will no longer apply, and human resources leadership must be prepared, lest they miss acquiring crucial talent.
When thinking about the future of work, one cannot avoid the subject of artificial intelligence. With its potential for automating various processes in any modern organization, it is seen as one of the major factors in realizing the future workplace. Artificial intelligence (AI) is expected to create the shift in human capital from mundane transactional tasks to higher-order and creative work. With this shift, new possibilities and opportunities for success are made available for businesses. So, what are the current applications that can give us a glimpse of the potential future workplace and our role in it?Artificial intelligence is growing fast. Recent research puts it as a $5 billion market by 2020, and Gartner estimates that 6 billion connected “things” will require AI support by 2018. Connected machines, wearables, and other business tools like voice assistants are already boosting productivity at work and at home.
One of the main fears regarding AI is that robots are going to take over millions of jobs. One report, by McKinsey & Company in November, indicated that by 2030, as many as 800 million workers worldwide could be replaced at work by robots.
But Speisshofer said the countries where "robot density" was high — Germany, South Korea and Japan, all with more than 300 robots per 10,000 workers — have the lowest unemployment rates. So it's not about technology replacing people, it's about technology augmenting people and creating wealth and prosperity for the new roles.
AI technology offers "measurable benefits" and that employees could be trained for the new job roles that AI would create in their firms. You are going to have a job that doesn't exist today, using technology that hasn't been invented yet, to solve a problem that we don't know yet.
Exactly where can we see AI when talking about a corporate environment?
AI will drive awareness and action for jobseekers. Employees will have the ability to use technology to gain this awareness–monitoring their individual relationship to the job market. The job hunt will evolve with AI by sending you alerts not only about job openings that fit your skill set but also when your salary is no longer competitive with the broader market. By extension, AI could help identify when you are due for a promotion.
AI and machine learning will pave the way for HR, especially for opportunities to provide feedback to employees and get a holistic picture of what’s driving their work. We will witness the rise of data and analytics to help visualize behaviors of employees, from the time they were hired to their success down the road. AI will be able to automate some of HR’s more mundane tasks.
Chatbots can facilitate communication between staff and management. Instead of going from department to department, employees will use chatbots to request services, streamlining service management and consolidating service processes. AI-integrated platforms will take into account the types of issues an employee is having with a device and how many requests they are sending.
AI will outrank traditional business tactics like social media by helping to streamline every aspect of work. Connecting AI to existing technology such as meeting-room booking and calendar-syncing platforms will eliminate the daily operations tasks.